The safety and well being of our guests is incredibly important to us. Every guest should enjoy a safe, clean and protected environment. We have increased our rigorous cleaning methods, this includes all shared spaces, door handles etc. You can rest assured we are doing everything we can, to make your stay with us, as safe and enjoyable as possible.
COVID – FAQ:
How will we collect the keys to our Lodge?
Our team will be in contact ahead of your stay to take any remaining payments, inform you of your accommodation number and email you a park map. This means you can arrive at the park at an agreed time and head directly to your unit, where you will find the keys inside. The unit will be sealed after cleaning, you will break this seal to enter the unit, giving you peace of mind, that no one else has entered after cleaning has taken place.
Our reception will be open every day if you require assistance, we will also give you an hours of hours contact number for late arrivals / emergencies.
Do the cleaning products you use, kill Coronavirus?
Our housekeeping teams are cleaning using antiviral disinfectant proven to kill Coronavirus; and which is certified to European standards EN1276 & EN14476. Our teams are increasing the cleaning frequency of high touch points in public areas and bedrooms such as switches, handles and soft furnishings. All linen and towels are thermally disinfected after every stay.
Will the Bar and Restaurant be open?
We are working on a new takeaway menu for the Bar and Restaurant, guests will also be welcome to eat and drink with us, onsite from the 10th July 2020. We will be offering table service and all orders processed though an app / online, then delivered to your table to either dine with us or takeaway.
How will you maintain social distancing on site?
The Bar and Restaurant will have socially distanced tables available for guests to use, ordering will take place via and app and orders bought to tables.
The rest of the park will have signs reminding guests to socially distance at all times.
What checks are you doing on staff members to ensure they are healthy to work?
Nothing is more important to us that the wellbeing of our guests and team and we have clear processes for people to tell us if they are showing symptoms and cannot come in to work.
How is the health of other guests managed? Is there a process for reporting this?
Throughout the site, we have signage reminding guests if they feel unwell and recognise symptoms of COVID-19, to take the necessary steps, including calling 111 to seek NHS medical advice, notifying the Bucklegrove team and following self-isolation guidelines.
What are your procedures for international guests? Will they be expected to quarantine on-site?
We are waiting for the Government to publish guidance in relation to quarantine for international travellers and will update our policy accordingly.